RMA and Warranty Period Hello! Thank you for your patronage of GOALAKE products! To protect your rights, please carefully read the following content: Host replacement and warranty content 1. Warranty and replacement are limited to the host, and packaging, various connections, software products, technical data, and other accessories are not covered by the warranty and replacement.
2. If there are any equipment performance issues within 7 days after purchasing the product and the appearance is not scratched, a new product can be directly replaced based on the testing results of Goalake after-sales outlets.
3.During the free replacement period, based on the inspection results of Goalake after-sales outlets, defective spare parts of the same model or equivalent performance to the product will be replaced and belong to Goalake; The product without any malfunction will be returned as is.
4. When our service agency serves you, please bring the corresponding invoice and product warranty card; If you cannot provide the above proof, the free warranty period of the product will be calculated from its production date.
The following situations are not within the scope of free replacement and warranty
1. Product malfunction or damage caused by failure to install, use, maintain, and store according to the instructions.
2. It has exceeded the warranty period for replacement and repair.
3. Unauthorized alteration or tearing of product barcodes.
4. The product barcode or model on the product warranty card does not match the product itself.
5. Without permission from Goalake, modify the inherent settings files or disassemble and repair the device without authorization.
6. Product damage caused by unexpected factors or human behavior, such as inappropriate voltage input, high temperature, water ingress, mechanical damage, dropping, severe oxidation or rusting of the product, etc.
7. Damage caused by transportation, loading and unloading during the customer's return for repair.
8. Product malfunction or damage caused by uncontrollable forces such as earthquakes, fires, floods, lightning strikes, etc.
9. Other malfunctions or damages caused by non product design, technology, manufacturing, quality, and other issues.
Important clause The interpretation and modification rights of this commitment belong to Goalake You can request warranty service by contacting our customer service or your dealer. Customer service is divided into pre-sales teams (pre-sales teams are located in China and provide remote support) If you have any questions, please contact us. Our customer service email is: joyce@goalake.com / jessie@goalake.com Our website is: http://www.goalake.com 
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Telephone
0755-89508463
Postal Code：518100
Customer Service Email：joyce@goalake.com/ jessie@goalake.com
Company Address: Room 4A402, Hongxinbao High-Tech Park, No. 12 Baolong 4th Road, Baolong Community, Baolong Sub-district, Longgang District, Shenzhen City, Guangdong Province, China